Community management
Community management agency in Abidjan and West Africa (Senegal, Mali, Burkina Faso)
Regular posts, a community that responds, figures that grow. Choose your package.
from 300,000
FCFA / month, strategy included
A poorly kept Facebook or Instagram page sends your customers a clear message: nobody is looking after it. On the other hand, a regular presence, polished visuals and quick replies build trust and create sales. Our community managers take over your accounts, from the editorial line to replying to comments. You approve the schedule every month, we take care of the rest, and you receive a report showing what your social media brings you.
What we do
What our social media management includes
Strategic approach
Goals, targets and priority networks (Facebook, Instagram, LinkedIn, TikTok).
Editorial line and schedule
Themes, tone, regular features and a publishing calendar approved every month.
Content creation
Visuals, carousels, stories, GIFs and short videos produced by our studios.
Community engagement
Replies to comments and messages, contests, quizzes, newsjacking.
Online reputation and crisis management
Monitoring, review management and response to bad buzz.
Social media advertising
Strategy and management of sponsored campaigns.
Reporting
Key figures, analysis and recommendations.
Our offers
Our community management packages
Recommended
Our recommendation: the tailor-made package
The packages below are a starting point. In most cases, we recommend a tailor-made package: we start from your goals, your networks, your sector and your budget, and put together the right number of posts, stories, videos and photo shoots. You only pay for what is useful to you.
Ask for my tailor-made packageStarter package
from
300,000 FCFA
/ month
Ideal for: very small businesses, freelancers, local shops, brands opening their first account.
Network managed: 1 network of your choice (Facebook, Instagram, LinkedIn or TikTok).
Posts: 2 a week, about 8 a month.
Formats: visuals, copy and GIFs created by our designers, in your colours.
Community: replies to comments and messages, from 8:30 am to 6 pm.
Approval: monthly schedule submitted for your approval before publishing.
Reporting: monthly report (followers, reach, interactions, best posts) and recommendations.
Start-up package
from
350,000 FCFA
/ month
Ideal for: young companies and SMEs that want to be visible on two complementary networks.
Networks managed: 2 networks, for example Facebook and Instagram, or LinkedIn and Facebook.
Posts: 3 a week, about 12 a month, adapted to each network's format.
Formats: visuals, copy, GIFs.
Community and moderation: comments and messages on both accounts.
Reporting: monthly report per network and recommendations.
Premium package
from
400,000 FCFA
/ month
Ideal for: SMEs and brands that want a daily presence and an active community.
Posts: 5 a week, about 20 a month.
Formats: visuals, GIFs, carousels and copy.
Stories: 2 a week to stay in touch every day.
Engagement: newsjacking (riding the news and key moments), contests and quizzes to grow the community.
Advertising: strategy and management of sponsored posts (budget extra).
Reporting: monthly report and recommendations.
Big Business package
from
500,000 FCFA
/ month
Ideal for: established brands, key accounts and companies that want original content rather than generic images.
Posts: 5 to 7 a week, 20 to 28 a month.
Stories: 3 a week.
Production: one free photo shoot every month, with 10 retouched photos of your products, teams or premises.
Engagement: newsjacking, contests and quizzes.
Advertising: strategy and management of sponsored campaigns (budget extra).
Reporting: detailed monthly report and recommendations.
Food Business package
from
750,000 FCFA
/ month
Ideal for: restaurants, maquis, fast-food outlets, pastry shops, caterers and food brands, for whom pictures of the dishes drive sales.
Posts: 7 a week, about 28 a month (dishes, behind the scenes, promotions, customer reviews).
Stories: 7 a week, to announce the daily menu and offers.
Production: monthly photo shoot (30 photos) and 4 short 15 to 30-second videos (recipes, atmosphere, preparation).
Advertising: strategy and management of local ads (budget extra).
Reporting: monthly report and recommendations.
E-commerce package
from
900,000 FCFA
/ month
Ideal for: online shops and brands that sell directly through social media.
Posts: 7 a week and 7 stories a week.
Online sales: Facebook shop set-up and pixel configuration to track sales and retarget visitors.
Production: monthly photo shoot (40 product photos), 4 short videos and 2 ready-to-run ad creatives.
Advertising: strategy and management of sales campaigns (budget extra).
Reporting: weekly report, to adjust products and ads quickly.
Package comparison table
| Starter | Start-up | Premium | Big Business | Food Business | E-commerce | |
|---|---|---|---|---|---|---|
| Price / month (FCFA) | from 300,000 | from 350,000 | from 400,000 | from 500,000 | from 750,000 | from 900,000 |
| Networks | 1 | 2 | Several | Several | Several | Several |
| Posts / week | 2 | 3 | 5 | 5 to 7 | 7 | 7 |
| Stories / week | – | – | 2 | 3 | 7 | 7 |
| Photos / month | – | – | – | 10 | 30 | 40 |
| Short videos / month | – | – | – | – | 4 | 4 |
| Contests, newsjacking | – | – | ✓ | ✓ | ✓ | ✓ |
| Facebook shop + pixel | – | – | – | – | – | ✓ |
| Ad creatives | – | – | – | – | – | 2 |
| Reporting | Monthly | Monthly | Monthly | Monthly | Monthly | Weekly |
Swipe the table to see every column →
Options (on quote): extra photo or video shoot · additional account or network · live event coverage · filter and effect creation · extended advertising campaigns · account management in several countries.
Included in every package: social media strategy included free · advertising strategy and management (excluding ad budget) · publishing schedule approved every month · online reputation monitoring · crisis and bad buzz management · report and recommendations. Moderation during agency working hours, from 8:30 am to 6 pm.
Process
Our method
01
Audit
Audit of your accounts and your competitors.
02
Strategy
Strategy and editorial line approved with you.
03
Schedule
Monthly schedule submitted for approval before publishing.
04
Publishing
Daily publishing and community engagement.
05
Adjustments
Report and adjustments the following month.
Why us
Why Digit Communication for your social media?
Photos and videos made by our own studio, not stock images.
Packages designed by profile: small organisations (Starter, Start-up), established brands (Premium, Big Business), food service (Food Business), online sales (E-commerce).
9+ years of running communities in many sectors: banking, insurance, consumer goods, health, food service, real estate, automotive, construction, education…
Content adapted to each West African market (Côte d'Ivoire, Senegal, Mali, Burkina Faso).
Contact
Let's talk about your project
Choose your package or ask us for a tailor-made one.
Frequently asked questions
Frequently asked questions about community management
Is the advertising budget included in the package?
No. The packages cover management and creation. The budget paid to Facebook, Instagram or TikTok comes on top, depending on your goals.
Do I approve posts before they go live?
Yes. The monthly schedule is sent to you in advance, and nothing is published without your approval.
Can you manage TikTok and LinkedIn?
Yes, as well as Facebook and Instagram. We recommend the networks where your target really is.
What minimum commitment do you ask for?
We recommend at least 3 months: that is the time needed to build a presence and measure real progress.
What happens in case of a negative comment or bad buzz?
Crisis management is included in every package. We alert you and quickly suggest a suitable response.
Can I change package along the way?
Yes, from one month to the next, as your needs change.
Do you offer tailor-made packages?
Yes, and it is often what we recommend. We put together the number of posts, stories, videos and photo shoots according to your goals and budget.
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